Fees & Charges
Panel Solicitors
Your claim may be handled directly by Mis-sold Expert or, where appropriate, referred to one of our panel solicitors.
If your claim remains a complaint handled under the FCA’s DISP (Dispute Resolution: Complaints) rules or Consumer Redress Scheme rules (CONRED), the fee structure and regulatory cap as shown below will apply.
However, in certain cases where your claim needs to be pursued through the courts rather than being handled under the FCA framework, a different fee structure may apply. This is because court proceedings fall outside the FCA’s fee cap for regulated claims management activity and are subject to the solicitor’s own pricing arrangements. You will always be notified in advance if we feel litigation is in your best interests, and no new fees will apply without your explicit agreement.
If your claim is referred to a panel solicitor, we may receive a referral payment, but this will not affect the amount you pay, or the settlement amount recovered for you.
Fee Illustration
The below illustration, which applies to dispute complaints handled under the FCA’s rules, is not to be taken as an estimate of the amount likely to be recovered but is provided solely to illustrate how our fees are calculated. The amount You pay may be more or less than these examples.
Our fee on a successful claim is calculated as a percentage of the gross** settlement amount recovered for you.
| Redress Band | Consumer Compensation | Our Fee % & Including VAT | Max Total Fee (£) Including VAT | |
|---|---|---|---|---|
| Lower (£) | Upper (£) | |||
| 1 | £ 1 | £ 1,499 | 36% | £ 504 |
| 2 | £ 1,500 | £ 9,999 | 36.60% | £ 3,000 |
| 3 | £ 10,000 | £ 24,999 | 30% | £ 6,000 |
| 4 | £ 25,000 | £ 49,999 | 24% | £ 9,000 |
| 5 | £ 50,000 | N/A | 18% | £ 12,000 |
Example: If your settlement amount is £1,000, our fee at 36% would be £360 (including VAT). You would keep £640.
**Gross vs Net Settlement Amount
Our fee is based on the gross settlement amount. This means the total before any tax is taken off, and before your provider makes any deductions to reduce or clear an outstanding balance you may owe them or to pay any outstanding debts. For example, If the gross settlement amount is £1,000, and after tax you receive £900, our fee would still be £360 (36% of £1,000). You may be able to reclaim any tax deducted directly from HMRC.